FAQs

Frequently Asked Questions

What materials are your jewelry made from?

Pieces in our current collection feature a 925 sterling silver base with 18K gold plating. Select styles include cubic zirconia. Please check the individual product page for details about materials, dimensions, and finish.

Is your gold-plated jewelry made of solid gold?

No. Our gold-plated pieces have a 925 sterling silver base with an 18K gold-plated finish. Please refer to the product page for the materials used in each style.

How should I care for my jewelry?

Put your jewelry on after applying lotion, perfume, or hairspray, and remove it before swimming, showering, or exercising. After wearing, gently wipe it with a soft, dry cloth and store it separately to help protect the finish.

How do I choose the right size?

Check the product page for the size and measurements listed for that piece. If you have a question before ordering, contact us and include the product name or link.

Where do you ship?

We currently ship to addresses within the United States. We do not offer international shipping at this time. Standard shipping is $6.99 on orders under $99, and free on eligible orders of $99 or more. See our Shipping Policy for details.

How long will my order take to arrive?

Please allow 3–5 business days for processing. After your order ships, delivery is estimated to take 10–20 business days. These are estimates, not guaranteed delivery dates.

How can I track my order?

We’ll email you a shipping confirmation with tracking information when your order ships. Tracking updates may take a little time to appear after the carrier receives the package.

Can I return an item?

You may request a return within 14 calendar days of delivery. Items must be unworn, unwashed, unaltered, and returned in the condition in which they arrived. Please contact us for authorization and return instructions before sending anything back. For fit or change-of-mind returns, the customer pays return shipping. See our Return, Refund & Exchange Policy for eligibility and exclusions.

What if my order arrives damaged or I receive the wrong item?

Please contact us as soon as possible. For damage, get in touch within 48 hours of delivery and include clear photos of the item and packaging. If the issue is confirmed, we’ll provide a prepaid return label when a return is needed and explain the available resolution.

Can I cancel or exchange my order?

Contact us promptly if you need to cancel. We can cancel an order only if it has not shipped and cancellation is still possible. We don’t offer direct exchanges, but you may return an eligible item and place a new order.