Privacy Policy

Effective Date: November 1, 2026

Last Updated: November 1, 2026

Fernlume is a retail brand operated by EverGift Jewelry LLC. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit fernlume.com, place an order, contact us, or otherwise interact with our services.

Quick Reference

• Information We Collect: Contact, order, delivery, payment-status, communication, device, and Site-usage information.
• Payment Information: Checkout is handled by Shopify Payments and other providers shown at checkout. We do not store full card numbers, expiration dates, or CVV codes on our systems.
• Cookies and Pixels: We use essential cookies and may use Google Analytics, Meta Pixel, and similar technologies for analytics and advertising, subject to your choices where required.
• Privacy Choices: You can manage non-essential cookies through our cookie settings where available and can ask us to access, correct, delete, or otherwise address your information as applicable law provides.
• Contact: support@fernlume.com or +1 (862) 213-7038.

1. Information We Collect

1.1 Information You Provide

We may collect information you give us when you place an order, contact support, create an account where that option is available, subscribe to communications, or otherwise interact with us. This can include:

• Your name, email address, phone number, billing address, and delivery address;
• Order details, such as items purchased, order number, delivery preferences, return request details, and transaction history;
• Payment status, payment method type, and limited transaction reference information supplied by our payment providers;
• Messages, emails, call details, reviews, and other communications you send to us; and
• Account credentials and preferences if you choose to create an account.

1.2 Information Collected Automatically

When you use the Site, we and our service providers may automatically collect information through cookies, pixels, web beacons, server logs, and similar technologies. This may include your IP address, device and browser information, approximate location based on IP address, pages viewed, products viewed, actions on the Site, referring website, time spent on pages, and technical log information.

1.3 Information from Service Providers

We may receive limited information from payment providers, shipping carriers, analytics providers, advertising platforms, and other service providers. Examples include payment confirmation, fraud-screening results, shipment tracking, delivery confirmation, and aggregated or pseudonymous information about Site traffic or advertising performance.

2. How We Use Personal Information

We use personal information as reasonably necessary to:

• Operate the Site and process, fulfill, deliver, return, and refund orders;
• Send order confirmations, shipping updates, service messages, and support responses;
• Process payments, prevent fraud, protect our business and customers, and resolve disputes;
• Maintain records for accounting, tax, legal, and compliance purposes;
• Understand how the Site performs, diagnose technical issues, and improve products, services, and the customer experience;
• Measure the performance of advertising and, where permitted, deliver more relevant advertising; and
• Send promotional communications when you have consented where consent is required. You may opt out of marketing emails at any time.

3. How We Share Personal Information

We share personal information only as needed to operate our services, fulfill orders, comply with law, or protect our rights and customers. Categories of recipients may include:

• Payment providers: Including Shopify Payments and other payment options selected at checkout, to authorize and process payments;
• Shipping and logistics providers: To ship orders, provide tracking, and investigate delivery issues;
• Technology, hosting, and e-commerce service providers: To operate and secure the Site and order process;
• Email and customer-support providers: To communicate with you and manage support requests;
• Analytics and advertising providers: Including Google Analytics and Meta, when their technologies are enabled, to understand traffic and measure advertising performance;
• Professional advisors and authorities: When reasonably necessary for legal, accounting, insurance, fraud-prevention, compliance, or safety purposes; and
• A successor organization: If all or part of the business is involved in a merger, acquisition, restructuring, sale, or similar transaction, subject to applicable law.

We do not sell personal information for money. However, the use of advertising cookies or pixels may be considered a “sharing” of online identifiers for cross-context behavioral advertising under some U.S. privacy laws. See Section 6 for choices related to cookies and advertising technologies.

4. Payment Information

Online payments are processed by Shopify Payments and the other payment providers shown at checkout. Those providers process your full payment-card or digital-wallet credentials under their own terms and privacy practices. We do not store full card numbers, card expiration dates, or CVV codes on our systems.

5. Retention and Security

We retain personal information for as long as reasonably needed for the purposes described in this policy, including to fulfill orders, resolve disputes, enforce agreements, prevent fraud, and meet legal, tax, or accounting obligations. The precise retention period depends on the nature of the information and the applicable legal requirements.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of online transmission or storage is completely secure, and we cannot guarantee absolute security. Please protect your account credentials and contact us promptly if you believe your account or order information has been used without authorization.

6. Cookies, Analytics, and Advertising Technologies

6.1 Types of Technologies

The Site uses essential cookies and may use non-essential cookies, pixels, and similar technologies. These technologies may include:

• Essential cookies: Needed for security, shopping-cart functions, checkout, fraud prevention, and saving privacy preferences;
• Functional cookies: Used to remember selections and improve Site functionality;
• Analytics technologies: Including Google Analytics, to help us understand Site traffic, performance, and visitor interactions; and
• Advertising technologies: Including Meta Pixel, to measure advertising performance and, where permitted, help deliver more relevant advertising.

6.2 Your Choices

Where our cookie banner or cookie settings are available, you can accept, reject, or manage non-essential cookies there. You can also change browser settings to block or delete cookies. Blocking some cookies can affect features such as cart, checkout, or account functions.

You may opt out of marketing emails using the unsubscribe link in the email. You can also manage certain interest-based advertising preferences through your browser, device settings, or the relevant provider's tools. Choices may be browser- or device-specific.

7. Your Privacy Rights

Depending on your place of residence and applicable law, you may have the right to request access to, correction of, deletion of, or a portable copy of certain personal information. You may also have the right to opt out of certain processing, including targeted advertising or sharing of personal information as defined by applicable law.

To submit a request, email support@fernlume.com or call +1 (862) 213-7038. Please provide enough information for us to verify your identity and understand your request. We will respond within the timeframe required by applicable law.

California Residents

California residents may have rights under the California Consumer Privacy Act, including rights to know, access, correct, delete, and opt out of the sale or sharing of personal information, subject to applicable exceptions. We do not sell personal information for money. To request an opt-out of advertising-related sharing, use our cookie settings where available or contact us using the details in Section 11.

8. Marketing Communications

When permitted by law, we may send promotional emails about products, offers, or updates. You can stop receiving promotional emails at any time by using the unsubscribe link or contacting us. We may still send non-promotional communications about orders, payments, returns, privacy requests, or changes to our policies.

9. Third-Party Links

The Site may link to third-party websites, social-media platforms, payment providers, or other services. Their privacy practices are governed by their own policies, not this Privacy Policy. Please review their policies before submitting information to them.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to address the issue.

11. Contact and Business Information

• Brand: Fernlume
• Legal Business Name: EverGift Jewelry LLC
• Website: https://fernlume.com
• Fulfillment and Return Address: 72 Penn Ave, Exeter, PA 18643, United States
• Email: support@fernlume.com
• Phone: +1 (862) 213-7038
• Support Hours: Monday–Sunday, 9:00 AM–7:00 PM ET

12. Related Policies and Updates

Please also review our Shipping Policy, Return, Refund & Exchange Policy, Payment Policy, and Terms of Service.

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. Updates will be posted on this page with a revised Last Updated date.