Terms of service

Terms of Service

Effective Date: November 1, 2026

Last Updated: November 1, 2026

Welcome to Fernlume. These Terms of Service govern your access to and use of fernlume.com and your online purchases from us. By using the Site or placing an order, you agree to these Terms and to the policies linked below. If you do not agree, please do not use the Site or place an order.

1. Who Operates the Site

Fernlume is a retail brand operated by EverGift Jewelry LLC. References to “Fernlume,” “we,” “us,” and “our” in these Terms mean EverGift Jewelry LLC doing business as Fernlume.

2. Eligibility and Use of the Site

You may use the Site only for lawful personal shopping and information purposes. You agree not to use the Site in a way that violates the law, infringes another person’s rights, interferes with Site security or operations, attempts to access systems or accounts without authorization, introduces malicious code, or submits false, misleading, or fraudulent information.

You are responsible for providing complete and accurate information when you place an order or contact us. If you create an account, you are responsible for safeguarding your login credentials and for activity under your account.

3. Products and Listing Information

Fernlume offers jewelry and related merchandise through the Site. Product pages identify the material, finish, dimensions, color, and other features applicable to the item. Please review the product page carefully before ordering.

We make reasonable efforts to ensure that product descriptions and photographs are accurate. Color, scale, and finish may appear differently across screens, devices, browsers, lighting conditions, or individual perception. Product photographs are illustrative of the listed item, and the product page controls if a general Site statement differs from an item-specific description.

Normal variation in a material or finish is not a defect when it is accurately described or clearly visible in the listing. If you have a question about an item’s materials, dimensions, care, or details, contact us before checkout.

4. Brand References and Intellectual Property

Any third-party brand, trademark, or product name that may appear in a listing is used only to identify the item offered for resale. Unless a product page expressly states otherwise, Fernlume and EverGift Jewelry LLC are not affiliated with, endorsed by, sponsored by, or authorized by the owner of any third-party trademark.

The Site’s original text, photographs, graphics, logos, design elements, and other content are owned by or licensed to Fernlume or EverGift Jewelry LLC and are protected by applicable intellectual-property law. You may not copy, reproduce, distribute, publish, modify, scrape, or use Site content for a commercial purpose without our prior written permission.

5. Availability and Orders

Many items are limited or one of a kind. Adding an item to your cart does not reserve it. An item is subject to availability until we accept the order and begin fulfillment.

By submitting an order, you offer to purchase the item or items at the displayed price and under these Terms. We may accept, decline, or cancel an order for a legitimate reason, including item unavailability, an obvious pricing or listing error, failed payment authorization, inaccurate order information, suspected fraud, or a violation of these Terms.

If we cancel an order after payment has been collected, we will notify you using the information supplied at checkout and initiate a refund to the original payment method.

6. Prices, Payment, Taxes, and Billing

Prices are stated in U.S. Dollars (USD). You authorize us and the payment providers available at checkout to obtain payment authorization for the full order amount, including the item price, shipping cost, and applicable taxes.

Online checkout uses Shopify Payments and the other payment methods displayed for your order. Available methods may include eligible cards, Shop Pay, Google Pay, Amazon Pay, PayPal, and other options shown at checkout. Payment method availability can vary.

We disclose item prices, applicable taxes, shipping costs, and the final order total before you submit an order. For orders below $99.00 USD, standard U.S. shipping is $6.99 USD. Eligible orders of $99.00 USD or more receive free standard shipping. See our Payment Policy and Shipping Policy for more detail.

7. Shipping

We currently ship online orders to addresses within the United States only. Orders generally require 3–5 business days for processing and an estimated 10–20 business days in transit after shipment. Delivery estimates are not guarantees and may be affected by carrier operations, weather, holidays, address issues, and other circumstances outside our reasonable control.

Our complete shipping terms, including costs, delivery estimates, tracking, address accuracy, and delivery issues, appear in our Shipping Policy.

8. Returns, Refunds, Exchanges, and Cancellations

Eligible return requests must be made within 14 calendar days after delivery. Customers are responsible for return shipping on change-of-mind or fit returns, while we provide a prepaid return label for confirmed incorrect, materially misdescribed, or transit-damaged items. Approved refunds are initiated within 7 business days after the eligible return is received and approved.

All return, refund, exchange, cancellation, and return-shipping terms are set out in our Return, Refund & Exchange Policy. That policy governs return and refund matters if a general statement in these Terms conflicts with it.

9. Privacy

Our collection and use of personal information are described in our Privacy Policy. By using the Site, you acknowledge the practices described in that policy.

10. Third-Party Services and Links

The Site may contain links to, or use services supplied by, third parties, including payment providers, shipping carriers, analytics providers, advertising platforms, and social-media services. Their content, availability, terms, and privacy practices are governed by their own policies. We are not responsible for third-party services that we do not control.

11. Disclaimers

To the fullest extent allowed by law, the Site and its content are provided on an “as is” and “as available” basis. We do not promise that the Site will always be uninterrupted, error-free, secure, or available at every time. We do not disclaim any consumer protection, warranty, or other right that cannot lawfully be excluded or limited.

Nothing in these Terms limits the product-specific commitments that we make in a product listing, our Shipping Policy, our Return, Refund & Exchange Policy, or any rights you have under applicable law.

12. Limitation of Liability

To the fullest extent permitted by law, Fernlume and EverGift Jewelry LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of a product. Where liability cannot be excluded, our total liability for a claim relating to a particular order will not exceed the amount you paid for the item or items that gave rise to the claim.

Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, the above limitations apply only to the extent permitted by law.

13. Changes to the Site or Terms

We may update Site content, product listings, or these Terms to reflect operational, legal, technical, or business changes. Any updated Terms will be posted on this page with a revised Last Updated date. The version in effect when you place an order applies to that order, unless a change is required by law or you expressly agree otherwise.

14. Governing Law

These Terms and online purchases made through the Site are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict-of-law principles. This choice of law does not limit consumer protections that apply under mandatory law in your place of residence.

15. Severability

If a provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as necessary. The remaining provisions will continue in effect.

16. Contact Us

Questions about these Terms may be sent to support@fernlume.com or raised by phone at +1 (862) 213-7038 during support hours, Monday–Sunday, 9:00 AM–7:00 PM ET.

Please also review our Shipping Policy, Return, Refund & Exchange Policy, Payment Policy, and Privacy Policy.