Shipping policy

Shipping Policy

Effective Date: November 1, 2026

Last Updated: November 1, 2026

Fernlume is a retail brand operated by EverGift Jewelry LLC. This Shipping Policy explains where we ship, how long orders generally take to process and travel, what shipping costs apply, and how we handle tracking and delivery concerns for orders placed through fernlume.com.

Quick Reference

  • Shipping Destination: We currently ship to addresses within the United States only.
  • Order Processing: 3–5 business days before shipment.
  • Transit Time: Estimated 10–20 business days after shipment.
  • Shipping Cost: $6.99 USD for orders below $99.00 USD; free standard shipping for eligible orders of $99.00 USD or more.
  • Total Delivery Estimate: Approximately 13–25 business days, consisting of processing plus transit time.
  • Tracking: Tracking details are sent by email when the shipment is dispatched, when available from the carrier.

1. Shipping Destinations

We currently ship online orders to valid delivery addresses within the United States. We do not offer international shipping at this time.

Each order may be sent to one delivery address. To send items to multiple addresses, please place separate orders.

2. Shipping Rates

We offer transparent standard shipping rates for U.S. orders:

  • Standard U.S. Shipping: Order value under $99.00 USD; shipping cost $6.99 USD; estimated transit time 10–20 business days after shipment.
  • Free Standard U.S. Shipping: Order value of $99.00 USD and over; shipping cost is free; estimated transit time 10–20 business days after shipment.

Applicable sales tax, the shipping charge, and the final order total are displayed during checkout before you submit payment. No additional shipping charge is added after checkout unless you ask us to make a change that requires a new shipment and agree to the charge in advance.

3. Order Processing

Please allow 3–5 business days for us to verify, prepare, and package your order before it is handed to the carrier. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders submitted after business hours, on weekends, or on a holiday begin processing on the next business day. Processing time is separate from transit time. A payment authorization or order confirmation does not mean that the order has already shipped.

4. Delivery Estimates

After shipment, the estimated transit time is 10–20 business days. The total estimated delivery timeframe is therefore approximately 13–25 business days, including the 3–5 business-day processing period.

These are estimates, not guaranteed delivery dates. Weather, carrier volume, holidays, service interruptions, address verification, and other circumstances outside our reasonable control can affect delivery timing.

5. Fulfillment Origin and Carriers

Online orders are fulfilled from the following U.S. address:

Fernlume
EverGift Jewelry LLC
72 Penn Ave
Exeter, PA 18643
United States

We select the carrier and service reasonably suited to the order. The carrier may vary by destination, package size, and available service. The carrier name and tracking information, when available, will appear in the shipment confirmation email.

6. Tracking and Shipment Notifications

When your order is dispatched, we will send a shipment confirmation to the email address provided at checkout. Where supplied by the carrier, the confirmation will include a tracking number and tracking link or instructions.

Carrier tracking can take time to update after a label is created or a package is accepted. If you have not received shipment confirmation by the end of the 5-business-day processing period, please contact us with your order number.

7. Shipping Address Accuracy

Please review your delivery address carefully before submitting your order. Use your full name, complete street address, apartment or unit number where applicable, city, state, ZIP code, and a current phone number if requested at checkout.

Contact us promptly if you notice an error. We will try to help before shipment, but address changes cannot be guaranteed after an order has entered fulfillment or been handed to the carrier.

We are not responsible for a delay, failed delivery, or loss caused by an inaccurate, incomplete, or unverifiable address entered at checkout. If a package is returned to us because of an address error, we will contact you about re-shipment. Any additional shipping charge will be disclosed and agreed with you before re-shipment.

8. Delivery Delays, Missing Packages, and Marked-Delivered Orders

If your order has not arrived within 20 business days after shipment, contact us with your order number and tracking information. We will review the shipment status and, where appropriate, assist with a carrier inquiry.

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the carrier. Then contact us promptly so we can help you review the available options. Carrier investigations and claim outcomes may affect the available resolution.

9. Damaged Items in Transit

If a package or item arrives damaged, keep the item and all original packaging, take clear photographs of the outer package, inner packaging, and item, and contact us within 48 hours after delivery.

For confirmed transit damage, we will provide a prepaid return label when a return is needed and offer a replacement if available or a refund to the original payment method. See our Return, Refund & Exchange Policy for related terms.

10. Contact and Business Information

  • Brand: Fernlume
  • Legal Business Name: EverGift Jewelry LLC
  • Website: fernlume.com
  • Fulfillment and Return Address: 72 Penn Ave, Exeter, PA 18643, United States
  • Email: support@fernlume.com
  • Phone: +1 (862) 213-7038
  • Support Hours: Monday–Sunday, 9:00 AM–7:00 PM ET

11. Related Policies and Updates

Please also review our Return, Refund & Exchange Policy, Payment Policy, Privacy Policy, and Terms of Service. This policy governs shipping matters if it conflicts with a general statement elsewhere on the Site.

We may update this policy to reflect operational, legal, or customer-service changes. Updates will be posted on this page with a revised Last Updated date.