To track your order, use the tracking link in your shipping confirmation email. It is sent as soon as your parcel leaves our facility and always shows the latest carrier scan.
You can also open the order status page from your order confirmation email at any time – it stays up to date from processing through delivery.
Not shipped yet? Orders are processed in 3–5 business days (Monday–Friday), then take 10–20 business days for delivery. Orders placed after 5:00 PM Pacific Time, on weekends or on public holidays begin processing the next business day. We ship within the United States only. A tracking number appears once your order has shipped.
Cannot find your email? Check your spam folder first, then contact us with the name and email address used at checkout and we will resend it.
Questions about an order: support@fernlume.com or call (724) 264-4138, Wednesday–Saturday 11:00 AM–5:00 PM ET.